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Startek offers omnichannel, full-lifecycle solutions for some of the largest global banks and insurers seeking to digitally transform customer engagement and experience they offer. 

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Faced with disruptions like mobile banking and digital insurance, BFSI has been one of the early adopters of digitalization and now faces demands to double down on the initial momentum of the transformation. Customer expectations of entities across this broad space are changing: quick service turnarounds and lower transactional costs are getting replaced by shout-outs for personalized offers.

The marketplace is witnessing a convergence. FinTech’s are encroaching upon the traditional provider space, while the latter continue to either invest in innovative solutions or acquire new capabilities. Additionally, COVID-19 has impacted discretionary spending, leading to a change in both consumption and investment patterns across retail and corporate markets. Contactless service with near zero downtime is the new norm for customer success in BFSI.

However, stakeholders across the board—investors, regulators, clients—are mindful of the quality and security pressures on BFSI. Our solutions ensure you can strike a balance between digital innovations in CX and security. We offer omnichannel, full lifecycle customer experience for some of the world’s leading global banks and insurers. Likewise, our team of BFSI experts has been instrumental in reducing defects and improving employee productivity as part of our technical support partnership for large global banks.

Startek’s Analytics and Insights solution is also leveraged by the financial services industry to see metrics that matter in a completely different light, helping leaders articulate business decisions with the power of data.

Credit Card Processing Credit Card Processing Credit Card Processing

Credit Card Processing

Scale up your credit card ops by infusing fairness and trust in user interactions with Startek’s proven capabilities. We excel in managing the entire customer lifecycle, from acquisition to loyalty programs.

Payment Support Payment Support Payment Support

Payment Support

Go for first-call-resolution with secure omnichannel transaction platforms that activate, monitor and scale up payment support on demand. Nurture relationships built on excellence in delivery.

Collections and Debt Management Collections and Debt Management Collections and Debt Management

Collections and Debt Management

Smart collections management strategies that reduce total cost, delinquencies, or revenue loss to improve your cash flow detail.

Customer Acquisition and Retention:Retail and Commercial Banking Customer Acquisition and Retention: Retail and Commercial Banking Customer Acquisition and Retention: Retail and Commercial Banking

CX Management for Banking

Support your customer acquisition and retention strategy with targeted engagement provided by Startek’s Analytics and Insights solution.

Fraud/Risk compliance Fraud/Risk compliance Fraud/Risk compliance

Fraud/Risk compliance

Secure data and assets from the onslaught of financial fraud across the customer lifecycle. Ensure compliance with global and local regulators.

Fintech fintech Fintech

Fintech

Make structured innovation a part of your corporate culture by infusing new-age CX solutions developed with Startek’s expertise in banking, financial services and insurance.